Easy. It must be the QA team, the responsibility of the QA manager surely?
Mind you, the QA team is not usually responsible for bug creation, so the developers must play a role. And the Shift Left argument proposes that if we did enough testing early on, we would not need a QA team, so maybe we should just make developers responsible for quality.
But in the end, the users have to use it, to know how to use it, to have a good user experience (UX), and to be able to do their jobs well. So maybe they are the most important group, they certainly will be in a cloud testing scenario. In this case, they will need testing tools designed to support UAT. That might include automation or a process of getting to automation by making manual testing and documentation easier in the first instance. This is much more Shift Right than Shift Left.
We created TestAssist with this need in mind and because this area often consumes more resources than any other whilst having until now, any technology aimed at helping solve the problem, a growing problem. If you take a bigger view of the problem, you might see areas of synergy and mutual gain. For example, for a change or a new system to be rolled out successfully users need to understand how to perform tasks.
This is why TestAssist creates documentation and ‘how-to’ videos as a by-product of the testing process. Is it part of software testing? Perhaps traditionally not, but it is part of getting a successful deployment.
Ah, so it is everyone’s job in some ways.
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