A UAT Management Solution
Simple to use by business testers, and easy to administer and report by managers.
A UAT management solution that is simple to use by business testers, and easy to administer and report by managers. Enabling integral support not only for your key systems, but all supporting applications as well. This delivers true end to end testing, coupled with a global support network and cost effectiveness!
The Challenge
How to streamline User Acceptance Testing (UAT), feedback, survey and administration functions for business users and management.
What The Solution Needs to Do
Allow end users to easily understand what is required
Effortlessly create a proof of testing audit trail
Provide a simple test feedback mechanism for users
Permit efficient issue and feedback triaging for managers
Ensure that defects can be logged in any system needed
Facilitate the rapid correction of discovered defects
Enable complete traceability and reporting for management
Document the current business processes
Produce training materials and videos
Business Users Experience
Test assignment & understanding
A key element in UAT is enabling the end users to understand what needs to be done. With Original Software’s solution this becomes easy for any user, as the details of the test can be captured and attached to the test case in multiple formats. The actual assignment of work is done by the manager but upon login a user can see a simple ‘to do’ list to work from.
The systems allow an end-user to navigate through the screens of multiple applications at once, whilst recording everything that is done. This is a background process so will not in anyway disrupt, or change, the way the tester wants to process the test. If there are explicit steps associated with the test then these can be seen on the side of the screen as an aide memoir
User Feedback
Perhaps the most beneficial aspects for an end user, is the fact that with the click of a button, a test can be saved in its entirety and placed on the system for others to interpret. There is no need to collect data, or send-mails, or update spreadsheets. One click and the test results are recorded and feedback of any type can be entered in to the system.
Release Survey
The ability to collect end of test cycle surveys, to establish at a high level the acceptability of a release, is a must for most larger UAT setups. With the survey questions allowed to be tailored for each release, the most pertinent and useful questions can be asked of the end users. This ensures that everyone gets their say and encourages a culture of improvement and quality for every release of the application.
Management Experience
Feedback Processing
With simple, organized screen views, that show all outstanding feedback received it is easy for managers to triage what has actually happened during the test cycle. Implemented workflow allows specific routes to be taken dependent on the type of feedback e.g. if this is an issue, then a defect could easily be created if required.
As all the information regarding the feedback is in one system, it is easy to communicate and understand. If more information is required, then the communication aspects of the system can be utilized and the information request will be shown to the user involved.
Integration with other systems
Full extensibility of the system exists, so that if an IT system is already in use, this can then be seamlessly integrated. An example is if Jira or dev/ops are used for defect tracking then these can be plugged in and continue to be used.
Progress Tracking
As all the results and tasks are captured in one system it is simple to see progress of any release. Dashboards, graphs, and reporting can be used to show any type of metric required. This can be seen on all types of devices from mobile to PC. More formal reports suitable for external use or for auditing bodies are also available.
End to end traceability
An advantage to holding the UAT requirements in one centralized place, is that it becomes easy to show traceability. If there are certain requirements that are creating more issues, or specific users that find more flaws, then this will now be easy to see.
Survey Results
To add an extra degree of security and depth to the UAT cycle, an ability to create and disseminate surveys to all the users involved has been added to the system. These can be anonymized, and a summary report can be given showing the acceptability quotients of each release. Once a specific bar has been reached, more confidence can be given for a go live decision.
