It is evident that User Acceptance Testing, or UAT, is a massively important part of any application delivery project, with 88% of respondents saying UAT is key to achieving quality objectives. 29% said that the quality of delivered software to the UAT team was less than adequate, reinforcing the importance of UAT.
CIOs have, for a long time, been saying that aligning IT with the business is one of their top priorities. But, when it comes to UAT, it seems that IT is abandoning the company and leaving them to plan, manage and execute it on their own.
Less than 50% of people in the survey, were provided with tools to support UAT, relying on Excel to plan and track their activities. When tools were provided, they tended to be for defect tracking and supporting IT, rather than UAT.
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