The feedback will need to be specified to the UAT’s objective; if you are interested in understanding issues, you will need to communicate this efficiently to all participating stakeholders. Using a capture tool is essential to make the gathering of this data accurate and support the users’ experience.
Competent capturing tools should capture the inputs and screenshots against the target applications with the ability for users to add comments, feedback and issue information. UAT best practices have managers seeking feedback beyond the initial issue reports; encouraging this helps improve engagement and ownership whilst also reducing the possibility for conflict and configuration teams.
Surveys are another way for increasing user engagement providing the opportunity for a broader perspective on acceptance and readiness. It also helps highlight the differences between broadly accepted concerns against individual ones which do not have broad support. Ideally, the UAT management platform will support the concept of user surveys and sharing of the results.