Using test management and execution solutions from Original Software, Ageas has set up efficient, scalable testing that has significantly improved both IT productivity and user productivity.
The benefits are felt across the application portfolio – from business intelligence to the marketing database to accounts and agent systems.
“We upped our game with Original Software,” says Head of IT, John Osborne, “We aligned IT with the business, and now we deliver faster and with much better quality. There’s no doubt that the level of satisfaction has increased tremendously. It’s like a wall has come down.”
“We’ve developed a better relationship with our business users because we now have more of a partnership approach engendering more trust, understanding and confidence in what we are deploying.”
David Jewell, QA manager, picks up the thread. “Previously, when IT deployed a new release, they would provide business users with details of known problems, and users would develop workarounds.
The trouble was that there would be a whole range of problems that we weren’t aware of, and emergency measures would have to be taken. Now, because we can identify those issues earlier in the test process, we have reduced the business disruption associated with new releases significantly.”