User Acceptance Testing
The ultimate guide

Triage test results

Whilst a full-time quality assurance team may correctly identify and raise defects, it is often preferred with users testing to distinguish between their issues raised and defects of the system, combined with a triage process to determine which issues should be promoted to defects.

Triaging results can avoid swamping development teams with incorrect or duplicated defects reports, making it easy for users to report what they find. To be effective, good evidence and audit trails of the test result are needed, and this requires complying and easy-to-use capture technology.

Things to consider

Review feedback and issue reports.

Examine the collected evidence

Update central system with new issue status

Document and communicate defects to the product team.

Ensure the central system is updated.

Provide a feedback loop to users of issue status.

As with any testing process, not all phases need to be implemented within every project, but each should be considered to achieve the best possible outcome.

Over the coming weeks, we will cover the whole approach to UAT in a  step-by-step guide.  If you have just found us you can catch up here on the Overview, Scope, Strategy, Planning, Preparation and Initiation, Detailed Plan and Execution.

Coming up next – Review and Manage

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